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GoDogGo® Automatic Remote Fetch Policies and shipping
Shipping

U.S. Orders – Lower 48:
GoDogGo® RemoteFetch ships via UPS Ground to physical addresses only and is not available for PO Box and APO/FPO delivery. All other products ship via US Postal Service.

GoDogGo Fetch Machine ships via United Parcel Service to the Contiguous United States and United States Postal Service to other destinations. Items other than GoDogGo automatic ball thrower may ship via US Postal Service. Orders typically ship within 1-2 days with the exception of holiday and weekend orders. UPS standard shipping rates apply and there is no handling fee for UPS shipping. For orders outside of the Contiguous United States, duty may be incurred upon delivery and DUTY/VAT/GST is NOT included in the shipping rate. Due to the oversized box size of 15x16x20" and weight, GoDogGo Fetch Machine ships at an oversized rate.

Alaska & Hawaii:
Orders to Alaska and Hawaii ship via US Postal Service and delivery time is approximately 5 to 10 days. The USPS shipping confirmation number will be sent to the customer as a Order Status Update when the order ships.

UPS Shipping Schedule for the USA
Click on UPS Outbound View map for transit times in the U.S.

Canada:
Orders to Canada ship via US Postal Service International Priority Mail with delivery time approximately 10 - 14 days. USPS does not charge brokerage fees that are often charged by other couriers. The USPS confirmation number will be emailed to customer once order has shipped. Shipping rates are calculated and shown in the shopping cart after the postal code is applied to the order. The shipping cost does NOT include duty that may be incurred upon delivery.

INTERNATIONAL ORDERS:

See COUNTRY drop down MENU on Shopping Cart page for country shipping availability from US. See SHIPPING METHOD drop down MENU for international shipping fee.

Shipping is through US Postal Service International Priority Mail with delivery time approximately 10 - 14 days. Please note the delivery may take longer than noted to certain countries. USPS does not charge brokerage fees that are often charged by other couriers. USPS customs number will be emailed via a Change of Status update to customer once order has shipped. Shipping rates are calculated and shown in the shopping cart after the postal code is applied to the order.
NOTE: Shipping cost does NOT include Duty fee that may be incurred
NOTE: AC Adaptor is NOT included with orders that do not use 110V type A plug.
A $15 discount will be added to order if shipping to country using different power source & plug.

Shipping Rates:
Rates are calculated and shown in the shopping cart after the zip code is applied to the order. The shipping rate applied at checkout does NOT include duty/VAT/GST for shipments outside the United States.

Tracking Number:
Rates are calculated and shown in the shopping cart after the zip code is applied to the order. The shipping rate applied at checkout does NOT include duty/VAT/GST for shipments outside the United States.

Returns and Exchanges

30-Day Money Back Guarantee:
If for any reason you are not completely satisfied with the products purchased from GoDogGo, Inc., please send an email to orders@godoggoinc.com within 30 days of receipt to inform us that the unit will be returned. All refunds and exchanges must be obtained through the original place of purchase. If purchased directly from GoDogGo, Inc., we will issue a refund up to 30 days after the purchase date. Please email us at orders@godoggoinc.com to obtain a Return Authorization Number. Returned or exchanged items must be in new, resalable condition with all packaging intact to receive full credit. A restocking fee of $25 may be assessed if the unit is not in new condition and returned with all components.

Please note that return shipping is at consumer expense and we do not refund outgoing shipping. Packages must be returned freight prepaid. We recommend shipping your return through UPS or USPS and do not accept C.O.D. deliveries.

Defective GoDogGo® G3 RemoteFetch Ball Thrower:
If a unit was shipped to the United States or Canada and is the GoDogGo® G3 Automatic Tennis Ball Launcher is defective within the 6-month warranty period, we will send repair parts or a new unit to the original purchaser upon determination the unit is defective. The spring, micro switches, and kicking mechanism can easily be replaced if needed.

In order for us to determine a unit is defective, please contact us at warranty@godoggoinc.com stating the trouble you are experiencing with the GoDogGo® Ball Launcher. Once the unit is deemed defective, we will give return instructions and a new unit or repair parts will be shipped free of charge.

Please send an email including your name, phone number, order number, serial number, and a description of the problem to: warranty@godoggoinc.com.

Sales Tax

For orders being shipped to the state of Washington, GoDogGo® will charge sales tax according to the current Washington state sales tax.

Warranty
  • 6-Month Manufacturer's Warranty on Workmanship and Defects in Material
  • LIFETIME Warranty on standard replacement parts as seen above, S/H only.
  • Replacement parts available at no cost should they be needed in the future; Shipping/Handling fee applies.

GoDogGo Fetch Machine comes with a 6-month warranty on workmanship & defects in materials from original date of purchase with proof of purchase. LIFETIME warranty on spring, kicking mechanism/pin, sensor switch, & adjustment ring. 6 -month warranty is non–transferable & valid to original purchaser only. It is recommended to register the unit with serial number, but not required for warranty to be in effect. Proof of purchase/order number required if unit was not registered in our system.

In the event GoDogGo Fetch Machine has a defect in materials or craftsmanship within the 6-month warranty period, please contact GoDogGo, Inc. at warranty@godoggoinc.com for instructions. We will determine whether replacement parts are needed or a replacement unit is necessary. Please note that product is NOT to be returned to the fulfillment warehouse; the RA and return address must be obtained for return. We do not accept C.O.D. Deliveries.

Product shipped from the U.S. to countries outside North America must only use the compatible adaptor with equivalency to (Output) 9V DC 1000mA. GoDogGo is NOT for use with a converter. Warranty will be void if used with non-compatible adaptor plug and outlet. GoDogGo operates on AC adaptor or battery power. Use the standard AC plug type for your country with the above specifications to insure proper function and usage problems.

GoDogGo®, Inc Guarantee

GoDogGo®, Inc. fully guarantees all of our products against defects in materials and craftsmanship. If you experience problems with any of our your new products please contact us directly at warranty@godoggoinc.com.

Online Privacy

GoDogGo®, Inc. ensures customer privacy. We will never sell or exchange email addresses with third parties.

Our site is hosted by Yahoo! Small Business. Yahoo! hosts the store pages, ordering system and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information. Information provided while placing an order will be handled according to the policy in effect at the time of the order.

Order and Shipping Status

If you have questions about the status of your order, please email the order desk at orders@godoggoinc.com or view the tracking link provided in an email at the time of shipping.

Thank you for visiting GoDogGo®

Thank you for visiting the official site and home of GoDogGo® Remote Fetch Machine, the World's Original Fetch Machine and Only Remote Controlled automatic tennis Ball Launcher for Dogs. Both you and your dog will enjoy the many hours of fun and exercise that our automatic fetch machine offers and GoDogGo® will soon become your dog's next best friend!

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