GoDogGo® Automatic Remote Fetch Policies and shipping
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U.S. Orders – Lower 48:
GoDogGo ships via FedEx Ground / Home Delivery or UPS Ground to physical addresses only & is not available for PO Box & APO/FPO delivery. All other products when ordered WITHOUT GoDogGo Fetch Machine ship via US Postal Service.
GoDogGo Fetch Machine ships via FedEx or United Parcel Service to Contiguous United States. Noncontiguous U.S. & International order ship via US Postal Service. Orders placed for items other than GoDogGo Fetch Machine ship via US Postal Service. Orders typically ship within 1-2 days with exception of holiday & weekend orders. International orders may incur duty upon delivery; DUTY/VAT/GST is NOT included in shipping rate. Due to box size & weight, GoDogGo Fetch Machine ships at oversized rate.
Alaska & Hawaii:
Orders to Alaska and Hawaii ship via US Postal Service and delivery time is approximately 5 to 10 days. The USPS shipping confirmation number will be sent to the customer as a Order Status Update when the order ships.
Click on UPS Outbound View map for transit times in the U.S.
Orders to Canada ship via US Postal Service International Priority Mail with delivery time approximately 6 - 10 days. USPS does not charge brokerage fees that are often charged by other couriers. USPS confirmation number will be emailed to customer once order has shipped. Shipping rates are calculated & shown in shopping cart after postal code is applied to the order. Shipping cost does NOT include duty that may be incurred upon delivery.
See COUNTRY drop down MENU on Shopping Cart page for international shipping availability from the U.S.
See SHIPPING METHOD drop down MENU for international shipping fee to specific country.
International orders ship through United States Postal Service International Priority Mail with delivery time approximately 10 - 14 days. Once in destination country, shipments transfer to local government postal service. Please note delivery may take longer than shown to certain countries. USPS does not charge brokerage fees that are often charged by other couriers. USPS customs number will be emailed via a Change of Status update to customer once order has shipped.
NOTE: A Switching adaptor is included with type A plug which can be used overseas with a universal plug. GoDogGo is NOT for use with a converter or transformer.
NOTE: Shipping fee does NOT include Duty which may be incurred upon delivery.
Rates are calculated & shown in shopping cart after zip code is applied to order. Shipping rate applied at checkout does NOT include duty/VAT/GST for shipments outside the United States.
Rates are calculated and shown in the shopping cart after the zip code is applied to the order. The shipping rate applied at checkout does NOT include duty/VAT/GST for shipments outside the United States.
Returns and Exchanges
30-Day Money Back Guarantee:
If for any reason you are not completely satisfied with the products purchased from GoDogGo, Inc., please send an email to firstname.lastname@example.org within 30 days of receipt to inform us that the unit will be returned. All refunds and exchanges must be obtained through the original place of purchase. If purchased directly from GoDogGo, Inc., we will issue a refund up to 30 days after the purchase date. Please email us at email@example.com to obtain a Return Authorization Number. Returned or exchanged items must be in new, resalable condition with all packaging intact to receive full credit. A restocking fee of $25 may be assessed if the unit is not in new condition and returned with all components.
Please note that return shipping is at consumer expense and we do not refund outgoing shipping. Packages must be returned freight prepaid. We recommend shipping your return through UPS or USPS and do not accept C.O.D. deliveries.
Defective GoDogGo® RemoteFetch Ball Thrower:
If a unit was shipped to the United States or Canada and is the GoDogGo® Automatic Tennis Ball Launcher is defective within the 6-month warranty period, we will send repair parts or a new unit to the original purchaser upon determination the unit is defective. The spring, micro switches, and kicking mechanism can easily be replaced if needed.
In order for us to determine a unit is defective, please contact us at firstname.lastname@example.org stating the trouble you are experiencing with the GoDogGo® Ball Launcher. Once the unit is deemed defective, we will give return instructions and a new unit or repair parts will be shipped free of charge.
Please send an email including your name, phone number, order number, serial number, and a description of the problem to: email@example.com.
For orders being shipped to the state of Washington, GoDogGo® will charge sales tax according to the current Washington state sales tax.
- 6-Month Manufacturer's Warranty on Workmanship and Defects in Material
- LIFETIME Warranty on standard replacement parts as seen above, S/H only.
Replacement parts available at no cost should they be needed in the future; Shipping/Handling fee applies.
GoDogGo Fetch Machine comes with a 6-month warranty on workmanship & defects in materials from original date of purchase with proof of purchase. LIFETIME warranty on spring, kicking mechanism/pin, sensor switch, & adjustment ring. 6 -month warranty is non–transferable & valid to original purchaser only. It is recommended to register the unit with serial number, but not required for warranty to be in effect. Proof of purchase/order number required if unit was not registered in our system.
In the event GoDogGo Fetch Machine has a defect in materials or craftsmanship within the 6-month warranty period, please contact GoDogGo, Inc. at firstname.lastname@example.org for instructions. We will determine whether replacement parts are needed or a replacement unit is necessary. Please note that product is NOT to be returned to the fulfillment warehouse; the RA and return address must be obtained for return. We do not accept C.O.D. Deliveries.
GoDogGo®, Inc Guarantee
GoDogGo®, Inc. fully guarantees all of our products against defects in materials and craftsmanship. If you experience problems with any of our your
new products please contact us directly at email@example.com.
GoDogGo®, Inc. ensures customer privacy. We will never sell or exchange email addresses with third parties.
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Order and Shipping Status
If you have questions about the status of your order, please email the order desk at firstname.lastname@example.org or view the tracking link provided in an email at the time of shipping.
Thank you for visiting GoDogGo®
Thank you for visiting the official site and home of GoDogGo® Remote Fetch Machine, the World's Original Fetch Machine and Only Remote Controlled automatic tennis Ball Launcher for Dogs. Both you and your dog will enjoy the many hours of fun and exercise that our automatic fetch machine offers and GoDogGo® will soon become your dog's next best friend!