GoDogGo POLICIES & SHIPPING
COPYRIGHT & TRADEMARK NOTICEOpen or Close
Unless otherwise specified, all materials appearing on this site, including text, site design, logos, graphics, icons, & images, as well as the selection, assembly and arrangement thereof, are the sole property of GoDogGo, Inc. Corporation. Copyright © 2016, ALL RIGHTS RESERVED.
You may use content of this site only for purpose of shopping on this site or placing an order on this site and for no other purpose unless prior approval is granted. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission.
All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
ORDER ACCEPTANCE POLICYOpen or Close
GoDogGo, Inc. reserves the right at any time after receipt of an order to accept or decline order for any reason or to supply less than quantity ordered of any item. Electronic receipt of order confirmation does not signify acceptance of an order, nor does it constitute confirmation of offer to sell.
PAYMENT METHODSOpen or Close
Acceptable forms of payment are debit or credit card: Visa, MasterCard, Discover, American Express and Eurocard. Money orders, cashier’s checks, personal checks, or company checks are not acceptable forms of payment for retail orders. Please provide the correct Shipping & Billing Address, Telephone Number & Email address. Incorrect Shipping and/or Billing information may cause a delay in processing & shipping an order. The method of payment used at checkout will be billed upon order placement within 48 hours of shipping, unless otherwise noted.
ORDER CANCELLATIONOpen or Close
If you wish to cancel an order prior to shipping please EMAIL or contact us by phone at 253.228.4751. If the order has not shipped it will be canceled & refunded in full. If an order has already shipped a $13 intercept fee as charged by UPS will be assessed to reroute the shipment to our warehouse. The refund will be processed less the $13 fee upon receipt of the return shipment. Interception typically takes 7-10 business days.
SALES TAXOpen or Close
Sales tax will be collected for orders shipping to addresses in the state of Washington. GoDogGo, Inc. is a Washington State corporation & responsible to for collecting tax for sale made within Washington. The order total at checkout will reflect the final total sale price, which includes state and local taxes if applicate, as well as any applicable fees.
CUSTOMS FEE & DUTYOpen or Close
When ordering products from GoDogGo, Inc. for delivery outside of the USA, international shipments may be subject to import duties & taxes upon delivery, which are levied once shipment reaches the specified destination. See INTERNATIONAL sales. Any additional charges for customs clearance are purchaser's responsibility as charged by the destination country customs office and/or postal carrier. Customs policies vary from country to country, so contact the local customs office if further information is needed.
SHIPPING POLICYOpen or Close
Price does NOT include shipping which varies depending on final destination. Shipping fees are calculated and checkout; select the Country & Shipping Method from the Drop Down menus on the Shopping Cart page for shipping fee.
Orders placed on a weekdays ship within 1 business day, excluding holidays & weekends. Orders received by 12PM on a business day typically ship the same day. however this is not guaranteed. Orders placed on a weekend or holiday will be ship by the end of the next business day.
U.S. ORDERS: GoDogGo Fetch Machine ships through UPS / United Parcel Service or FedEx with Ground delivery in 1-5 business days per based on zip code. See UPS map below for transit times from Washington State. UPS transit times are estimates & cannot guaranteed. Unforeseen delays may occur due to shipping carrier delays, customs delays, weather delays, train delays & other factors that may delay a shipment once it is in transit.
INTERNATIONAL ORDERS: Orders to Canada and to destinations outside North America ship through US Postal Service Priority Mail. See INTERNATIONAL page for more information.
SMALL ITEM ORDERS: Orders placed for small items, WITHOUT GoDogGo Fetch Machine, ship through US Postal Service Priority Mail with delivery in 2-3 business days.
Please select 'USPS PriorityMail for BALLS, PARTS, ACCESSOR Orders’ for lowest ship rate for small item orders.
ORDER & SHIPPING STATUSOpen or Close
Customer will receive an Order Confirmation upon order placement to advise the order was received. A Change of Status email will be sent within 24 hours of the order shipping. Provide an accurate & active email address to insure receipt of the the Order Update emails. Check spam & junk mail folders as updates may be filtered as spam/junk due to automatic generation. If there are any errors in the order details provided at checkout, such as address or you questions about your order please CONTACT GoDogGo, Inc. by email or phone at 253.228.4751 to insure delivery of your shipment.
RETURN POLICY & EXCHANGESOpen or Close
30 Day Return Request Policy: If you are not completely satisfied your order can be returned in original condition with all components & packaging. Order return can be requested up to 30 days from delivery date, not order date. Shipping is at customer expense; original Order Shipping & Return Shipping is Non-Refundable. An RMA / Return Merchandise Authorization number will be issued with return information upon the RETURN REQUEST. Returned or exchanged items must be in clean, like-new, resalable condition with all packaging & components intact. When product is returned in clean, like-new condition you will NOT be charged a restocking fee. We understand balls received with GoDogGo may get dirty from initial use & do NOT charge for dirty, worn balls. If product is returned dirty, unsaleable, without all packaging and/or components a $20 restocking fee will be deducted from product purchase price. If a missing component is returned at a later date, restocking fee will be refunded. Packages must be returned freight prepaid & C.O.D. deliveries are not accepted
Return Request: Please CONTACT us to request a Return Merchandise Authorization / RMA should you wish to return your order. Please do not ship product back prior to receiving an RMA. It is requested that returned orders be received in our warehouse with 45 days of delivery in order to process an electronic refund. Orders do NOT need to be returned within 30 days, however the RMA should be requested within 30 days of delivery date. Standard return transit time is 3-5 business days.
Shipping Costs are Non-Refundable: Original order shipping & return shipping is at customer expense & will not be refunded. Upon request we will issue a return label or use your preferred courier for order return. If a return label is requested, the return shipping cost (equivalent to your original shipping fee) will be deducted from refund.
Refunds: The method of payment, credit card, debit card or PayPal, will be refunded refunded within 3 business days upon return receipt of the order.
PRODUCT WARRANTYOpen or Close
GoDogGo Fetch Machine comes with a limited 6 Month Warranty from date of original purchase through www.godoggoinc.com. Customers who experience product issues should CONTACT GoDogGo, Inc. by email or phone at 253.228.4751. If it is determined product is defective & we are unable to quickly troubleshoot the issue, a replacement will be sent at no customer expense. See Defective Merchandise expanding topic further below.
Covered under 6 Month Warranty
GoDogGo Fetch Machine comes with a 6-month warranty on workmanship, defects in materials & standard replacement parts from original date of purchase with proof of purchase. Post 6 month warranty the standard replacement parts are available with a small Shipping & Handling fee for the life of the product. It is uncommon to need replacement parts within the warranty period unless GoDogGo is used excessively; should they be needed the standard replacement parts can be easily replaced. Warranty is non–transferable & valid to original purchaser only. It is recommended, but not required, to REGISTER GoDogGo Fetch Machine with serial number.
- Manufacturer's Warranty on Workmanship & Defects in Material
- Standard replacement parts available at no charge if needed during 6 month warranty period.
- Replacement parts available with Shipping & Handling fee for life of the product when outside 6 month warranty.
Not Covered Under Warranty
Damages caused from pet, overuse, normal wear, improper use. Damages due to use in inclement weather, water, abuse, neglect and/or failure to perform routine care & maintenance. Accidental damages, consequential damages, incidental damages or expenses, including damages to property are not covered under the limited warranty.
Product shipped to countries outside North America is eligible for standard replacement parts at no charge within the 6 month warranty period if needed. It is uncommon to need replacement parts within the warranty period unless GoDogGo is used excessively; should they be needed the standard replacement parts can be easily replaced. When outside the 6 month warranty, a shipping & handling fee will apply.
*Switching adaptor included with type A plug which can be used overseas with a universal plug. GoDogGo is NOT for use with a converter or transformer. GoDogGo is not covered for failure due to improper power source or use with converter or transformer.
DEFECTIVE MERCHANDISEOpen or Close
If product is problematic within the 6 Month Warranty or upon receipt please CONTACT GoDogGo, Inc. If merchandise is deemed defective due to manufacturing or components defects,a replacement part(s) or a replacement merchandise will be sent if we are unable to troubleshoot the issue to insure function.
Please CONTACT us with the order number & a brief description of the problem you are experiencing so we can troubleshoot the issue. If product is not repairable through troubleshooting or a standard replacement part, it will be deemed defective. A Defective Return Authorization / DRA will be issued & a replacement sent immediately to insure fully functioning product. No extra cost will be incurred by customer should it be necessary to send replacement product, parts, or have a unit returned for review.
CUSTOMER SERVICEOpen or Close
We are always happy to assist our customers so please CONTACTus if you have any questions, feedback or wish to SHARE a video or pictures of your ball-crazy dog with GoDogGo Fetch Machine. We can be reached by email, by phone at 253.228.4751, or from the CONTACT US page regarding product or retail order questions. Solicitations are not accepted at this phone number & will not be returned. Non-order related questions should be addressed through EMAIL.
Our office team is available Monday through Friday, with the exception of holidays or when otherwise noted. We do our best to return product and/or customer phone calls within 2 business days.
GOODY BAGOpen or Close
Receive a FREE GoDogGo Goody Bag when you SHARE a video and/or pictures of your ball-crazy dog fetching with GoDogGo. In thanks we will send a set of balls & treats for your pup to enjoy with the Fetch Machine.
PRIVACYOpen or Close
We keep your personal information private & secure. When you make a purchase from our site your order details are used solely for the purpose of order processing, order updates such as Change of Status with tracking number, or any correspsondence necessary to fulfill an order.
The details of your order are for our company use only & information is never shared with a third party. Our secure servers protect order information.
When entering a GoDogGo sponsored contests or prize drawing, name, email address & mailing address may be provided per contest terms.. The winner will be contacted through email to obtain a shipping address where the prize will be shipped to. Contest entries are not stored or shared with a third party & will be deleted from our email system when a contest promotion ends.
OTHER CONDITIONSOpen or Close
These Conditions supersede any terms and/or conditions included with purchase, regardless of whether GoDogGo, Inc. We reserve the right to make changes to this site and these Conditions at any time.
Thank you for visiting the official site and home of GoDogGo® Remote Fetch Machine, the World's Original Fetch Machine and Only Remote Controlled automatic tennis Ball Launcher for Dogs. Both you and your dog will enjoy the many hours of fun and exercise that our automatic fetch machine offers and GoDogGo® will soon become your dog's next best friend!