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World's Original Fetch Machine & First Automatic Ball Launcher for Dogs!


GoDogGo WARRANTY


GoDogGo Fetch Machine comes with a limited 6 Month Warranty from date of original purchase through www.godoggoinc.com.

Covered under 6 Month Warranty

GoDogGo Fetch Machine comes with a 6-month warranty on workmanship, defects in materials & standard replacement parts from original date of purchase with proof of purchase. Post 6 month warranty the standard replacement parts are available with a small Shipping & Handling fee for the life of the product. It is uncommon to need replacement parts within the warranty period unless GoDogGo is used excessively; should they be needed the standard replacement parts can be easily replaced. Warranty is non–transferable & valid to original purchaser only. It is recommended, but not required, to REGISTER GoDogGo Fetch Machine with serial number.
  1. Manufacturer's Warranty on Workmanship & Defects in Material
  2. Standard replacement parts available at no charge if needed during 6 month warranty period.
  3. Replacement parts available with Shipping & Handling fee for life of the product when outside 6 month warranty.
Not Covered Under Warranty

Damages caused from pet, overuse, normal wear, improper use. Damages due to use in inclement weather, water, abuse, neglect and/or failure to perform routine care & maintenance. Accidental damages, consequential damages, incidental damages or expenses, including damages to property are not covered under the limited warranty.

Customers who experience product issues please see DEFECTIVE MERCHANDISE POLICY & CONTACT GoDogGo, Inc. by email or phone at 253.228.4751. If product is deemed defective de to manufacturing defects & we are unable to quickly troubleshoot the issue, a replacement will be sent at no customer expense.

See more on POLICY PAGE

TECHNICAL SUPPORT


Have a question about your GoDogGo Fetch Machine or another product? Please CONTACT GoDogGo, Inc. with any product or warranty questions.

Most questions & concerns can be quickly resolved to insure hours of automatic fetching fun for your ball-crazy dog with GoDogGo Fetch Machine.

We are happy to assist with questions regarding use & function, ball recommendations in order to achieve the meet desired distance & play area and troubleshooting.

Please CONTACT us for assistance before you consider returning your unit.

REPLACEMENT PARTS


GoDogGo Fetch Machine comes with a lifetime warranty on standard replacement parts for the life of the unit. Shipping* & Handling** Fee applies after the 6 month warranty period. Replacement parts are offered at no cost during the 6 month warranty, however parts are not typically needed during this period unless use is extremely heavy. After the 6 month warranty period, standard replacement parts as seen below are available with a Shipping & Handling Fee.

Should an issue arise within the 6 month warranty please CONTACT us. If outside the warranty please order parts as seen below. Most can be resolved with basic cleaning or a standard replacement part which can be fairly simply replaced with replacement instructions.

*Shipping added at checkout.
**Handling fee shown below part.

SHIPPING RATE: For LOWEST SHIP rate (for parts & accessory only orders) select 'USPS Priority Mail for BALLS, PARTS, ACCESSORY Orders'

Spring & Adjustment Ring
$4.00 plus shipping via USPS Priority Mail

Launching Kicker Foot & Pin
Price: $4.00 plus shipping via USPS Priority Mail

Safety Sensor Micro Switch
Price: $4.00 plus shipping via USPS Priority Mail

 



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