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GoDogGo Company Information

It is recommended, but not required, that you register the unit's serial number for your new GoDogGo® RemoteFetch.

To register the serial number of your GoDogGo Automatic Ball Launcher, please send an email to warranty@godoggoinc.com and include the information requested below. The serial number of your new GoDogGo® RemoteFetch Machine will then be registered in our system.

Please include ALL information noted below:



GoDogGo Company Information

Covered Under Warranty:

  • 6-Month Manufacturer's Warranty on Workmanship and Defects in Material
  • LIFETIME Warranty on standard replacement parts as seen above, S/H only.
  • Replacement parts available at no cost should they be needed in the future; Shipping/Handling fee applies.

GoDogGo Fetch Machine comes with a 6-month warranty on workmanship & defects in materials from original date of purchase with proof of purchase. LIFETIME warranty on spring, kicking mechanism/pin, sensor switch, & adjustment ring. 6 -month warranty is non–transferable & valid to original purchaser only. It is recommended to register the unit with serial number, but not required for warranty to be in effect. Proof of purchase/order number required if unit was not registered in our system.

Not Covered Under Warranty:

Damages caused from pet, overuse, normal wear, improper use. Damages due to use in inclement weather, abuse, neglect and/or failure to perform routine care & maintenance. Accidental damages, consequential damages, incidental damages or expenses, including damages to property are not covered under the limited warranty.

 

Product Shipped to Canada, Europe, New Zealand, United Kingdom & South Africa:

Product shipped from U.S. to countries outside of North America is eligible for standard replacement parts at no charge, shipping & handling fee apply if needed (please contact for ship fee). NOTE: The correct adaptor plug & power source equivalent to (Output) 9V DC 1000mA MUST be used. Go Dog Go is not covered for failure due to improper power source or use with converter; GoDogGo should NOT be used with a power converter. GoDogGo can be used on AC or battery power.

See more on Policy Page

GoDogGo Contact Information

GoDogGo Fetch Machine comes with a lifetime warranty on standard replacement parts. Shipping & Handling fee* apply as seen below.

Replacement
Parts Kit A
Spring, Pull-ring

Price: $3.00
*Handling fee
shown above;
*Shipping fee
added at checkout.

Replacement
instructions
included

Replacement
Parts Kit B
Kicker, Pin

Price: $3.00
*Handling fee
shown above;
*Shipping fee
added at checkout.

Replacement
instructions
included

Safety Sensor
Switch
Micro Switch

Price: $3.00
*Handling fee
shown above;
*Shipping fee
added at checkout.

Replacement
instructions
included

  • Remote Control Units: Lost or damaged the HandRemote or need two Remote Controls? The HandRemote is available for the GoDogGo G3 Fetch Machine. The Remote Control replacement is compatible with the black & green G3 model only. For more information or to order, visit the HandRemote page.
  • AC Adaptor: Lost or damaged an adaptor? Replacement adaptors are available for purchase for any GoDogGo automatic ball thrower model. Find more information or to order, visit the AC Adaptor page.
  • Remote Batteries: Dead batteries? Replacement batteries are available for purchase, visit the Remote Batteries page.


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