POLICIES & SHIPPING
COPYRIGHT & TRADEMARKOpen or Close
Unless otherwise specified, all materials appearing on this site, including text, site design, logos, graphics, icons, & images, as well as the selection, assembly and arrangement thereof, are the sole property of GoDogGo, Inc. Corporation. Copyright © 2018, ALL RIGHTS RESERVED.
You may use content of this site only for purpose of shopping on this site or placing an order on this site and for no other purpose unless prior approval is granted. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission.
All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
PAYMENT METHODSOpen or Close
Acceptable forms of payment are debit or credit card: Visa, MasterCard, Discover, American Express and Eurocard. Money orders, cashier’s checks, personal checks, or company checks are not acceptable forms of payment for retail orders. Please provide the correct Shipping & Billing Address, Telephone Number & Email address. Incorrect Shipping and/or Billing information may cause a delay in processing & shipping an order. The method of payment used at checkout will be billed upon order placement prior to shipping, unless otherwise noted.
ORDER CANCELLATIONOpen or Close
If you wish to cancel an order prior to shipping please EMAIL or contact us by phone at 253.228.4751. If the order has not shipped it will be canceled & refunded in full. If an order has shipped, a $13 intercept fee as charged by UPS will be deducted from the order total. The refund will be processed once UPS processes the intercept request.
SALES TAXOpen or Close
Sales tax collected for orders shipping to addresses in Washington State. GoDogGo, Inc. is a Washington State corporation & responsible to for collecting tax for sale made within Washington.
CUSTOMS FEE & DUTYOpen or Close
When ordering products from GoDogGo, Inc. for delivery outside of the USA, international shipments may be subject to import duties & taxes upon delivery, which are levied once shipment reaches the specified destination. See INTERNATIONAL sales. Any additional charges for customs clearance are purchaser's responsibility as charged by the destination country customs office and/or postal carrier. Customs policies vary from country to country, so contact the local customs office if further information is needed.
SHIPPING POLICYOpen or Close
Free shipping on Fetch Machine orders. For small item only orders, check shipping rate at checkout. Shipping fees apply to orders outside the US. Select the Country & Shipping Method from the Drop Down menus on the Shopping Cart page for shipping fee.
Orders are fulfilled and processed within 1 business day, excluding holidays & weekends.
U.S. ORDERS: GoDogGo Fetch Machine ships through UPS Ground. Transit time is 1-5 business days based on zip code. See UPS map below for transit times from Washington State. GoDogGo is not responsible for unforeseen delays that occur due to carrier delays, customs delays, weather delays, train delays & other factors that may delay a shipment once it is in transit.
INTERNATIONAL ORDERS: Orders to Canada and to destinations outside North America ship through US Postal Service Priority Mail. See Rate at checkout. Return & Original shipping is non refundable for Int'l orders and at customer expense. Restock fee waived for INTL orders.See INTERNATIONAL page for more information.
SMALL ITEM ORDERS: Orders placed for small items only, without GoDogGo Fetch Machine ship through US Postal Service Priority Mail.
ORDER & SHIPPING STATUSOpen or Close
Customer will receive an Order Confirmation upon order placement to advise the order was received. A Change of Status email will be sent within 24 hours of shipping. Provide an accurate email address to insure receipt of the Order Confirmation and Update emails. Check spam & junk mail folders as updates may be filtered as spam due to automatic generation. If there are any errors in the order details provided at checkout, such as address or you have questions about your order CONTACT us by email or phone at 253-228-4751 to insure delivery of your shipment.
30 DAY RETURN POLICYOpen or Close
30 Day Money Back Policy: If you are not completely satisfied, your order can be returned in original condition with all components & packaging to receive a refund of purchase price less a $25.00 restock fee. Restock fee applies to all domestic GoDogGo Fetch Machine returns and deducted from order total.
EXPEDITED Shipping is NOT refundable (if selected as shipping method); $25 restock fee for all US orders.
Orders OUTSIDE US Lower 48 & INTERNATIONAL Orders: Original shipping is NOT refundable & Return shipping is at customer expense. Restock fee waived for orders outside Lower 48 & International orders.
Please request RMA within 30 days of delivery date, not order date.
RMA / Return Merchandise Authorization number and return label will be issued upon RETURN REQUEST. Returned or exchanged items must be in clean, like-new, resalable condition with all packaging & components. We understand balls will get dirty during initial use & do NOT charge for dirty, worn balls when returned. Missing Components: If a component is not returned the refund will be less the cost of the non-returned component. If returned at a later date, an additional refund will be processed. C.O.D. deliveries are not accepted.
Please allow 5 day transit time to warehouse once returned.
PRODUCT WARRANTYOpen or Close
GoDogGo Fetch Machine comes with a limited 6 Month Warranty from date of original purchase through www.godoggoinc.com. GoDogGo, Inc. stands fully behind EVERY Fetch Machine to insure full customer satisfaction. Customers who experience product issues should CONTACT GoDogGo, Inc. by email or phone at 253.228.4751 so we can insure full function. If it is determined product is defective & we are unable to quickly troubleshoot the issue, a replacement will be sent at no expense to customer. See Defective Merchandise expanding topic further below.
Covered under 6 Month Warranty
GoDogGo Fetch Machine comes with a 6-month warranty on workmanship, defects in materials & standard replacement parts from original date of purchase with proof of purchase. Post 6 month warranty the standard replacement parts are available with a small Shipping & Handling fee for the life of the product. GoDogGo, Inc is happy to assist with any questions regarding function or replacement parts. Should standard parts be needed they can be easily replaced. Warranty is non–transferable & valid to original purchaser only. It is recommended, but not required, to REGISTER GoDogGo Fetch Machine with serial number.
- Manufacturer's Warranty on Workmanship & Defects in Material
- Standard replacement parts available at no charge if needed during 6 month warranty period.
- Replacement parts available with Shipping & Handling fee for life of the product when outside 6 month warranty. Please contact GoDogGo, Inc. with any questions.
Not Covered Under Warranty
Damages caused from pet, overuse, normal wear, improper use. Damages due to use in inclement weather, water, abuse, neglect and/or failure to perform routine care & maintenance. Accidental damages, consequential damages, incidental damages or expenses, including damages to property are not covered under the limited warranty.
Product shipped to countries outside North America is eligible for standard replacement parts at no charge within the 6 month warranty period if needed. It is uncommon to need replacement parts within the warranty period unless GoDogGo is used excessively; should they be needed the standard replacement parts can be easily replaced. When outside the 6 month warranty, a shipping & handling fee will apply.
*Switching adaptor included with type A plug which can be used overseas with a universal plug. GoDogGo is NOT for use with a converter or transformer. GoDogGo is not covered for failure due to improper power source or use with converter or transformer.
DEFECTIVE MERCHANDISEOpen or Close
If product is problematic within the 6 Month Warranty or upon receipt please CONTACT GoDogGo, Inc. If merchandise is deemed defective due to manufacturing or components defects,a replacement part(s) or a replacement merchandise will be sent if we are unable to troubleshoot the issue to insure function.
Please CONTACT us with the order number & a brief description of the problem you are experiencing so we can troubleshoot the issue. If product is not repairable through troubleshooting or a standard replacement part, it will be deemed defective. A Defective Return Authorization / DRA will be issued & a replacement sent immediately to insure fully functioning product. No extra cost will be incurred by customer should it be necessary to send replacement product, parts, or have a unit returned for review.
CUSTOMER SERVICEOpen or Close
We are always happy to assist our customers so please CONTACTus if you have any questions, feedback or wish to SHARE a video or pictures of your ball-crazy dog with GoDogGo Fetch Machine. We can be reached by email, by phone at 253.228.4751, or from the CONTACT US page regarding product or retail order questions. Solicitations are not accepted at this phone number & will not be returned.
Non-order related questions should be addressed through EMAIL.
Our highly recognized customer service is available Monday through Friday PST during regular business hours. We are happy to assist with order questions.
GOODY BAGOpen or Close
Receive a FREE GoDogGo Goody Bag when you SHARE a video and/or pictures of your ball-crazy dog fetching with GoDogGo. In thanks we will send a variety of balls & treats for your pup to enjoy, we love seeing GoDogGo dogs in action.
PRIVACYOpen or Close
We keep personal information private & secure. Order details are used solely for the purpose of order processing, Order Confirmation and Order Update emails.
Customer information is for order and warranty purposes only and is never shared with a third party.
When entering a GoDogGo sponsored contests or prize drawing, name, email address & mailing address may be provided per contest terms.. The winner will be contacted through email to obtain a shipping address where the prize will be shipped to. Contest entries are not stored or shared with a third party & will be deleted from our email system when a contest promotion ends.Thank you for visiting GoDogGo Inc. Maker of the world's first Fetch Machine & original award winning automatic tennis ball launcher for DOGS that LOVE to FETCH since 1999.