QUESTIONS & ANSWERS
- Open or Close What is the COST of the GoDogGo G4 and JR Fetch Machine?
Open or Close What is the DIFFERENCE between the G4 and JR Fetch Machines?
The main difference between models are size and launch distance. Standard model GoDogGo G4 stands at 16.75”, launches balls 1.75” - 2.5” to 35+ feet depending on type and size of ball. GoDogGo JR launches balls 1.5” - 2.25” from 12-30+ feet and stands at a 13.75” height.
Where can GoDogGo Automatic Ball Launcher for Dogs be PURCHASED?Open or Close
In the US GoDogGo, Inc proudly sells the Fetch Machine direct to the consumer.GoDogGo G4 Fetch MachineEurope - NenaDog EUR
GoDogGo is available for shipping to countries outside the United States when purchased directly from our company. For purchase from a dealer outside the USA, see Authorized Independent Resellers below or on the International Sales Page
Australia / New Zealand - GoDog AUS OR TennisWarehouse AUS
United Kingdom / Great Britain - Find Me A Gift
How LONG has GoDogGo BEEN ON THE MARKET & does it carry any ENDORSEMENTS or PATENTS?Open or Close
GoDogGo Fetch Machine Automatic Dog ball Launcher has been produced for the past 18 years. We have been producing our patented GoDogGo Fetch Machine for dogs since 1999 keeping ball-crazy dogs and their owners happy, safe and healthy for nearly a decade. We are the inventors, patent holder and maker of the world's first automatic ball launcher designed specifically for dogs. GoDogGo has been continuously updated and modernized over the years with only the highest quality components. GoDogGo is certified with UL, CE, RoHS and CL certifications. Read More on our International Sales Page
The Fetch Machine auto ball thrower has received numerous awards and accolades over the years and is a proud member of APPA - The American Pets Products Association
Do the Fetch Machine ship INTERNATIONALLY and how much does INT'L SHIPPING COST?Open or Close
GoDogGo G4 Fetch Machine automatic dog ball thrower is available through theses Authorized Independent Resellers. See more on the International Sales Page GoDogGo is available for shipping to countries outside United States. See International Sales information on right.
NOTE: INTERNATIONAL Orders - Return shipping & original shipping is at customer expense; original shipping is non-refundable. $25 restock fee waived for international orders. All Wholesale Product Sales Inquiries should be made directly to GoDogGo, Inc. email@example.com
Can GoDogGo be used with my BREED of DOG?Open or Close
GoDogGo has proven to be "Dogs Best Friend" to many types of breeds and sizes of dogs from small to large. With GoDogGo's ability to be adjusted for distance and time intervals, most dogs that are fetch crazy can find the benefits it offers through exercise and entertainment. In addition we now offer a large assortment of Fetch Balls that will fit the needs and desired size for your ball-crazy pup. Find the G4 and JR on the Products Page
What is the SIZE of GoDogGo?Open or Close
GoDogGo automatic dog ball launcher is easy to carry with the wide lip bucket.
GoDogGo G4 is 15"D x 13.5W x 16.75H and weight 11 pounds.
GoDogGo JR is 13"D x 11.5W x 13.75H and weights 9 pounds.
Quick Start Guide:
Select power type: AC Adapter or Battery power
Adjust launch distance (Low, Med, High) to launch ball up to 40+ft
Set launch interval @ 7 or 15 seconds
Fill bucket or use only1 ball depending on fetch style
Choose your dog's style of play:
Continuous launching/fetching @ 7 or 15 second intervals when bucket fully loaded
Use a single ball for return to wide-mouth bucket for independent dog fetch
Owner controlled launching with remote control to play along or for behavior training
Is GoDogGo Automatic?Open or Close
GoDogGo can be used automatically when a time setting is selected. The Fetch Machine is designed with an Auto Stop Feature so it will not run unless a ball is loaded and ready to launch. Set GoDogGo to run so dog can play independently or use the remote control to launch the ball at will. It is not necessary to use the remote however to operate your GoDogGo.
How do I TRAIN a dog to use GoDogGo?Open or Close
Many dogs quickly learn to return the ball to the inside of the bucket. This allows for continuous fetch so your dog can play with or without you. Others prefer to load the bucket full and simply return the balls to the front of the machine. We include training tips with your owners manual as well as on our next page. Either way, Go Dog Go automatic ball thrower machine will provide hours of fetch fun!
Is GoDogGo safe for use with my dog?Open or Close
Please follow our simple safety rules below for hours of fetching fun for both you and your dog. GoDogGo® ball launcher is not a child's toy and balls launch at high speeds. It is recommended to monitor your dog's waiting location and to teach your dog where to stand upon first use. Do not touch the safety sensor or kicking mechanism when the machine is on. Never allow your dog to take from or replace a ball to the launch pocket area.
How FAR does GoDogGo LAUNCH the ball?Open or Close
GoDogGo comes with 3 Distance settings for various distances to meet your dog's best game of fetch.
Standard G4 launches approximately to 35+ ft* based on ball type, brand, size & condition.
GoDogGo JR launches approximately to 30+ ft* based on ball type, brand, size & condition.
*Various balls, even the same style such as tennis balls, will result in different launch distances based on weight, size, brand and condition. Please feel free to contact us for ball recommendations to meet your dog's perfect game of automatic ball machine fetch play. We are happy to assist with any questions.
GoDogGo is not intended to launch the ball as far as by hand or a hand-held launcher
GoDogGo Fetch Machine is specifically designed for repetition of play and independent dog fetch when desired or owner-controlled play with remote. We often hear that dogs get tired much faster when fetching with GoDogGo than with other methods of fetch and ball play. Remote use is optional and not necessary for independent dog fetch.
How MANY BALLS can be loaded in GoDogGo?Open or Close
17 standard tennis balls - 2.5" and 23 small – 1.5” fit into the G4 GoDogGo.NOTE that GoDogGo DOES NOT work with 3” or 4” inch balls.
23 - 1.5" small tennis balls fit into the New GoDogGo Junior.
What SIZE and TYPE of balls CAN BE USED with GoDogGo?Open or Close
GoDogGo can be used with many ball styles, sizes and brands depending on your dog's preference, type of play, desired launch distance and conditions of play area. GoDogGo is compatible with Chuckit, Kong, Tuff, racquet balls and more. Launch distance varies based on ball style, brand and weight. GoDogGo DOES NOT work with 3” or 4” inch balls. We are happy to make ball recommendations upon request to meet your dog's perfect game of on demand automatic interactive fetch.
Can GoDogGo be used INDOORS?Open or Close
Many customers use GoDogGo indoors with balls intended for indoor use and that have a lower launch height and distance. In the G4 Fetch Machine, the GoDogGo HeavyWeight Tennis Ball is used by many customers indoors, as well as the GlowBall.
Please feel free to contact us as we are happy to offer ball recommendations to meet your desired use. See below for more ball recommendations for indoor use.
Various balls can be used to achieve a lower launch height & distance to accommodate for indoor or extra small yard use. Note: A standard tennis ball, pressurized tennis ball, lightweight or high bounce results in a 10’+ launch height and will hit most ceilings.
GoDogGo JUNIOR is designed with a lower launch height and distance so many balls will have a launch height less than 9’. With a minimum launch height of 9 feet and 12-30+ feet, the JR is a good choice for indoor and outdoor use for dogs that use balls less than 2.5”. *Launch height is based on using the machine on low setting and with 1.875” HeavyWeight GoDogGo ball.
BALL EXAMPLES to REDUCE LAUNCH DISTANCE & HEIGHT on LOW Setting (Distances are approximate and vary depending on inner spring tension tolerance):
- G4 Use: GoDogGo HeavyWeight tennis ball or comparable weighted thick walled tennis ball 2.5" = 15' distance/6-7’ height.
- JR Use: GoDogGo HeavyWeight tennis ball or comparable weighted thick walled tennis ball 1.875" = 18' distance/6-7’ height.
Balls below for use in G4 model:
- Chuckit Tennis Ball (heavy weight tennis ball or comparable) 2.5"/ = 11' distance/less than 6' height on LOW SETTING
- Kong Rubber Ball 2.5" rubber ball with hole on each end = 10' distance/4' height on LOW; 14' distance/5' height on HIGH.
- Chuckit Rebounce Ball MED rubber ball = 15' distance/ 7' height on LOW SETTING
- Tuff Industrial Strength Tennis Ball (or comparable) 2.5" / thick-walled heavier weight ball = 11' distance/less than 6' height on LOW SETTING
- Westpaw Designs Jive Ball 2.6" Small - 12' distance/4’ height
- RuffDawg The Ball - 2.5" / heavy solid rubber ball = 13' distance/4.5' height on HIGH Setting
- Buddy Glow Ball = 14' distance/6-10' height
- ProPenn Tip 2 trainer tennis ball = 18' distance/8' height
- Planet Dog RecycleBall = 9' distance/6' height
- Planet Dog Rubber Golf Ball - 19' distance/8' height
- Kong Air Squeaker 2.5" - 20' distance/10’ height
Various balls, even different brands & styles of tennis balls result in different launch distances. For example, a dog tennis ball will not launch as far as a new can ball for court use. A used (canned) court tennis ball will not launch as far as a new canned court tennis ball. Heavy, more solid balls (thick-walled tennis balls or solid rubber balls) & a non-pressurized ball will not launch near as far or high as a standard tennis or rubber ball. You can also use a rubber ball that is hollow inside without air and has holes in it to GREATLY reduce the launch distance.The BACK SIDE of GoDogGo can also be RAISED 1/2" -1 1/2" with a 1x4", book, etc. which will slightly reduce the launch height.
NOTE: Standard tennis balls, small tennis balls, or high bounce balls are not recommended for indoor use in the G4 Fetch Machine. The HeavyWeight medium ball and GlowBall medium is recommended for indoor us with the G4. The HeavyWeight small, SuperFetch Sport and GlowBall small are recommended for indoor use with the JR.
What is the SOUND of GoDogGo?Open or Close
The Fetch Machine has a quiet gear wind up sound as GoDogGo prepares to launch, then a thwack sound when the ball is launched.Most dogs take to GoDogGo very quickly for automatic ball play, however some dogs may take a few introductory lessons as they get use to the new form and function of fetch. We are happy to offer additional training tips, however most dogs take to the Fetch Machine upon introduction or within a few training sessions for hours of independent, on demand fetch whenever they want to play.
How is GoDogGo POWERED?Open or Close
Each GoDogGo G4 Fetch Machine operates on power with AC Adapter and can also be used with Batteries . With 6 x D size batteries, GoDogGo will run for approximately 25 hours.
What is the WARRANTY?Open or Close
Every new GoDogGo Fetch Machine comes with a 6-month Limited Warranty, as well as a 30-day money-back guarantee if you are not completely satisfied with your purchase. Restock fee applies to all Contiguous US Orders.
Orders OUTSIDE US Lower 48 & INTERNATIONAL Orders: Original shipping is NOT refundable & Return shipping is at customer expense. Restock fee waived for orders outside Lower 48 & International orders.
See full Warranty.
Can I buy replacement parts for my GoDogGo?Open or Close
Standard replacement parts are available, i.e. spring, pull-ring, kicker, pin, sensor switch, as well as AC adapter and remote on the product page. Find standard replacement parts Warranty and Policy
What is the RETURN POLICY?Open or Close
Every GoDogGo Fetch Machine comes with 30 Day Return Policy. If you are not completely satisfied with your purchase with request an RMA within 30 days of delivery date. Upon request, the RMA and return label will be issued. $25.00 Restock Fee applies to all domestic GoDogGo Fetch Machine orders. NOTE: If EXPEDITED Shipping is selected at checkout the expedited shipping fee is NOT refundable. INTERNATIONAL Orders: Return Shipping & Original Shipping are NOT refundable & at int'l customer expense. NO restock fee for INTL orders. Please review the full Return Policy.
Is GoDogGo AVAILABLE in STORES, through DISTRIBUTORS or available for WHOLESALE purchase?Open or Close
GoDogGo is sold direct to the consumer in North America. We proudly sell direct online through our GoDogGo Store with no middleman and no hassle, offering the lowest price with superior service to our customers & their ball-crazy dogs. The Fetch Machine is not sold in stores or available through distributors. GoDogGo is available outside the US for wholesale customers that meet our international wholesale standards.
Around the world, GoDogGo may currently be found through our partner resellers in Europe, the United Kingdom and Australia.
Interested in International Wholesale purchase for sales outside the U.S.?
Please contact GoDogGo at firstname.lastname@example.org. Provide your company information and interest in GoDogGo, we would be happy to contact you when sales opportunities arise.
Can GoDogGo be USED for Tennis?Open or Close
Many customers use GoDogGo as a instructional and practice ball sport tool. It works well for mid court volley, as well as lob practice and child catch practice. GoDogGo is a high quality automatic tennis ball machine designed for ball-crazy dogs.